Responsible Gaming

Robocat Casino is committed to supporting a safe, informed and enjoyable gaming environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. If gambling stops being enjoyable or begins to affect your wellbeing, relationships or finances, it is important to take a break and seek support.

Robocat Casino holds a licence issued by the Gaming Board of Anjouan through Anjouan Licensing Services Inc (ALSI), under which it operates its games and player accounts.

Gambling should remain entertainment

Gambling involves risk, and there is no guaranteed way to win. Game outcomes are determined by chance or by the relevant game rules. Previous results do not predict future results, and a losing streak does not make a win more likely. Avoid chasing losses, and never gamble with money that is needed for rent, bills, food, savings or other essential expenses.

Only people who meet the applicable legal age requirement should gamble. In Australia, gambling is restricted to adults aged 18 years or over. Robocat Casino does not support underage gambling. Parents and guardians should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts, devices or payment methods.

Before you play

Set a personal budget for gambling and decide how much you can afford to lose before you begin.
Set a time limit and take regular breaks away from the screen.
Use only your own funds and payment methods.
Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to recover money that you have lost.
Keep gambling separate from your everyday financial commitments.
Remember that taking a break or choosing not to gamble is always an acceptable decision.

A budget is a limit, not a target. If you reach the limit you set, stop playing, even if you feel that a win may be close. Consider recording your deposits, withdrawals, playing time and results so you have a clear view of your gambling activity.

Safer gambling tools and account controls

Depending on the features available on your account, you may be able to use controls designed to help you manage your play. These can include deposit limits, session or time reminders, reality checks, temporary breaks and account self-exclusion. Availability, activation methods and any applicable conditions may vary. Please review the instructions shown in your account or contact the relevant support channel through the website for assistance.

Deposit and spending limits

A deposit limit can help you control the amount of money added to your account over a selected period. Choose a limit that reflects what you can genuinely afford, rather than an amount based on expected winnings. Some limit changes may take effect immediately, while others may be subject to a cooling-off period or other applicable requirements. A limit may not prevent you from gambling elsewhere, so consider your overall gambling activity.

Time reminders and breaks

Long or uninterrupted sessions can make it harder to keep track of time and spending. Use available reminders and take regular breaks to reassess how you feel and whether you still wish to continue. A temporary break can be useful when you want to step away without closing your account permanently.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling. Depending on the process available, you may be able to request that your account is closed or access is restricted for a chosen period or indefinitely. Read the terms of any self-exclusion request carefully before confirming it. Do not create another account or use another person's account during a self-exclusion period.

If you ask for a restriction, closure or self-exclusion, the request may need to be completed through the account or support process provided by Robocat Casino. Do not rely on deleting an application, removing a shortcut or simply logging out as a substitute for a formal restriction.

Recognising gambling harm

Gambling can become harmful gradually. It may be helpful to pause and review your behaviour if you are spending more time or money gambling than planned, hiding your activity, borrowing money, selling possessions, missing work or other responsibilities, or feeling anxious, guilty or distressed after playing.

You frequently think about gambling or feel restless when you try to stop.
You increase the amount you gamble to achieve the same excitement.
You chase losses or gamble to escape stress, sadness or other problems.
You keep gambling despite arguments, financial concerns or effects on your health.
You have tried to cut back or stop but have been unable to do so.
You hide deposits, losses, sessions or account activity from people close to you.
Gambling affects your sleep, work, study, relationships or everyday responsibilities.

If any of these signs feel familiar, stop gambling and consider activating a break or self-exclusion. Speak openly with someone you trust and seek professional support. You do not need to wait for a crisis before asking for help, and you do not have to manage the situation alone.

Protecting your account

Keep your login details private and use a secure password. Do not allow another person to use your account, and do not use another person's account. Check account activity and payment information regularly. If you notice activity that you do not recognise, stop using the account and follow the website's security or support process. Account security is important for protecting both your funds and your responsible gambling settings.

Support for players in Australia

Free and confidential gambling support is available in Australia. Gambling Help Online provides information, counselling and support for people affected by gambling, including family members and friends. You can access its current online resources through the official Gambling Help Online website. State and territory services may also provide counselling, financial guidance and other assistance.

If gambling has created financial pressure, consider speaking with a qualified financial counsellor through an Australian community or government service. If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, contact emergency services or a crisis support service in your area without delay.

Supporting someone else

Family members and friends can also be affected by gambling harm. Approach the person calmly, focus on the effects rather than blame, and encourage them to seek professional help. Avoid lending money to cover gambling losses or taking responsibility for gambling-related debts without independent advice. You can seek support for yourself even if the person who gambles is not ready to change.

Our commitment

Robocat Casino encourages informed decisions, honest account use and early action when gambling is no longer enjoyable or controlled. Responsible gaming information does not remove the risks of gambling, and no tool can guarantee that harm will be prevented. Please use the controls available to you, monitor your behaviour and seek assistance whenever you have concerns.