Privacy Policy

This Privacy Policy explains how Robocat Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle personal information carefully, transparently and only for legitimate business, legal and operational purposes.

Robocat Casino holds a licence issued by the Gaming Board of Anjouan through Anjouan Licensing Services Inc (ALSI), under which it operates its games and player accounts.

Information we may collect

The information handled by an online casino can vary depending on the services you use, the account features you access and the information required to meet legal and security obligations. Robocat Casino may collect information provided directly by you, information created when you use the website and information received from service providers involved in operating the platform.

Account and contact information

This may include your name, date of birth, residential details, username, account credentials, contact details and other information needed to create and administer an account. We may also keep records of your communications with customer support, including the content of enquiries, requests and complaints.

Verification and security information

To help confirm identity, age, eligibility and account ownership, we may handle verification documents and related information. This can include documents or details supplied during account checks. We may also use information to identify unusual activity, prevent fraud, protect the website and support responsible operation of the services.

Payment and transaction records

When you deposit, withdraw or otherwise use account funds, we may handle payment details, transaction information, account balances, gaming activity and related records. Payment information may be processed by specialist payment providers. We do not need to retain every payment credential in full to maintain records of transactions, and the information available to us can depend on the payment method used.

Technical, device and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and referring website. We may also collect information about how you interact with the website, including clicks, preferences and session activity.

How and why information is used

Personal information may be used for the purposes reasonably connected with providing and protecting the services. These purposes can include setting up and managing your account, processing transactions, providing customer support and communicating with you about account activity or service matters.

Running, maintaining and improving the website and casino services.
Confirming identity, age, eligibility and ownership of an account.
Carrying out verification, security, anti-fraud and anti-money-laundering checks where required.
Processing deposits, withdrawals and other account transactions.
Responding to questions, complaints, technical issues and privacy requests.
Sending service communications, including account, security and operational messages.
Sending marketing communications where permitted and where you have provided the necessary consent or where another lawful basis applies.
Monitoring website performance, correcting errors and improving usability.
Managing risks, enforcing applicable terms and protecting players, the website and other users.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.

Where information is used for marketing, you can withdraw your consent or update your preferences. Withdrawing consent will not affect processing that is necessary to provide the services, protect the account or meet legal obligations. You may still receive important service messages, such as security notices or information about transactions.

Sharing information

Information may be shared with service providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, customer support, analytics or security. Information may also be disclosed when reasonably necessary to meet a legal obligation, respond to a lawful request, protect rights and safety, investigate suspected misuse or support a business change.

Service providers are expected to handle information for appropriate purposes and with suitable safeguards. Depending on the service and where providers operate, information may be processed or stored outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, understand website usage, support security and improve performance. Some cookies are necessary for core functions, while others may help with analytics or communications. You can manage or delete cookies through your browser settings. Restricting cookies may affect how some website features operate.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or supplier procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and notify support if you believe your account may have been accessed improperly.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time can depend on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Children and age restrictions

The services are intended for eligible adults. We do not knowingly seek to collect information from people who are not permitted to use online gambling services. If you believe information has been submitted by an ineligible person, please contact support so the matter can be reviewed.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information held about you and how it is used. You may also request that inaccurate or incomplete information be corrected. In some circumstances, you may ask for your data to be deleted or for processing to be restricted. These requests may be limited where information must be retained for legal, security, fraud-prevention, transaction or dispute-resolution purposes.

Making a data request

To exercise your privacy rights, including requesting access to your data, correction of inaccurate information, deletion of your data or withdrawal of consent to marketing, contact support@robocat-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for reasonable information to verify your identity before responding.

If you withdraw consent to marketing, you can usually use the unsubscribe option in a marketing message or contact support@robocat-casino.click. Your request will be handled within a reasonable timeframe. Some records may remain available where retention is required by law or necessary for legitimate security, accounting, dispute or transaction purposes.

Changes to this policy

This Privacy Policy may be updated when services, technology, operational practices or legal requirements change. The current version will apply when it is published on the website. We encourage you to review this page periodically so that you remain aware of how information may be handled.

If you have a question about this policy, how your information is used or a request concerning your privacy rights, please contact support@robocat-casino.click.